Training and Business Director
With extensive experience in luxury retail training and development, Izumi has training success in Japan and around the world. Her role as Corporate Training Manager at Louis Vuitton Japan and LVMH, in Human Resources, Sales, and Client Development with client experience focus has always been linked to retail strategies. During her time in the U.S.A. and Japan, Izumi has advised various businesses and learning institutions as educational consultant with emphasis on Japanese quality customer service.
Izumi emphasizes Omotenashi, quality Japanese hospitality and emotional intelligence in her trainings, coaching and assessment of retail teams, following up on its effectiveness in sales impact.